Terms & Conditions

Welcome to MyRed Travels

Access to and use of the services of MyRed Travels (“MyRed Travels,” “we,” “us,” or “our”), including our website, mobile applications, booking tools, customer support, and related travel services (collectively, the “Services”), is subject to these Terms and Conditions.

By accessing, using, or obtaining any content, products, bookings, or services through the Services, you, the purchaser and/or traveler, agree to be bound by these Terms and Conditions as a binding agreement. If you do not agree, you should not use the Services.

Privacy and Other Terms

These Terms and Conditions, together with our Privacy Policy and any supplemental terms, policies, supplier rules, fare rules, or booking conditions referenced during a transaction, govern your use of the Services.

Electronic Communications

Visiting our website, using our mobile applications, sending messages, or emailing MyRed Travels constitutes electronic communications. You consent to receive notices, agreements, disclosures, booking confirmations, invoices, and other communications electronically, including by email, WhatsApp, SMS, app notification, or through the Services.

Your Account

If you create or use an account, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your devices. You agree to accept responsibility for all activities that occur under your account. You may not assign or transfer your account without our prior written consent.

We may refuse service, cancel bookings, suspend accounts, or remove content where we reasonably believe an account has been misused, compromised, involved in fraud, or used in violation of these Terms and Conditions.

Minors

You must be at least 18 years old, or the age of legal majority where you live, to use the Services on your own behalf. Minors may use the Services only under the supervision of a parent or legal guardian who agrees to these Terms and Conditions and accepts responsibility for the minor’s use of the Services.

Third-Party Sites and Suppliers

The Services may contain links to third-party websites or may make available products and services supplied by airlines, hotels, cruise lines, tour operators, car rental companies, insurers, payment processors, airport transfer providers, visa-support providers, and other travel partners.

MyRed Travels acts as an online travel agency and intermediary for many travel products. Supplier terms, conditions, restrictions, schedules, availability, fare rules, cancellation rules, baggage policies, check-in rules, and refund rules may apply in addition to these Terms and Conditions.

Bookings, Prices, and Payments

Travel products and services are subject to availability and completion of payment before confirmation. Prices, taxes, fees, dates, routes, cabins, room types, transfers, packages, insurance, and other booking details are not guaranteed until the booking is confirmed and, where applicable, a ticket, voucher, or confirmation number has been issued.

You are responsible for reviewing all booking details before payment, including traveler names, dates, destinations, passport information, accommodation details, transfer details, and contact information. Changes after confirmation may be limited, unavailable, or subject to additional fees imposed by MyRed Travels or suppliers.

We may cancel or decline a booking if payment is not completed, if a transaction appears fraudulent or unauthorized, if a supplier rejects the booking, if pricing or availability is inaccurate, or if required traveler information is missing or invalid.

Cancellations, Changes, and Refunds

Cancellation, change, refund, and credit eligibility depends on the rules of the applicable supplier and the product purchased. Some fares, hotel rates, cruise bookings, packages, transfers, insurance products, and visa assistance fees may be non-refundable, non-transferable, or changeable only with penalties.

When a refund is permitted, supplier processing times, bank processing times, currency conversion, payment network rules, and administrative fees may affect the amount and timing of the refund.

Travel Documents, Visa, and Insurance

Travelers are responsible for obtaining and carrying valid passports, visas, transit authorizations, vaccination records, travel insurance, entry documents, and any other documents required for the entire journey. Some countries require passports to remain valid for a minimum period after arrival or departure.

MyRed Travels may assist with visa support, travel insurance, and destination information, but the final responsibility for meeting entry, transit, health, and immigration requirements remains with the traveler.

Prohibited Activities

You agree not to:

• Use the Services for unlawful, fraudulent, deceptive, or unauthorized purposes
• Make false, speculative, abusive, or duplicate reservations
• Copy, scrape, frame, reproduce, or resell content from the Services without permission
• Interfere with the security, performance, or normal operation of the Services
• Bypass access restrictions or use automated tools without our authorization
• Use another person’s identity, payment method, travel documents, or account without permission

Intellectual Property

All text, graphics, logos, images, design elements, software, and other content made available through the Services are owned by MyRed Travels, our licensors, or our suppliers and are protected by applicable intellectual-property laws. You may use the Services for personal, non-commercial travel planning and booking only, unless we give written permission otherwise.

User Content

If you provide reviews, messages, images, preferences, feedback, or other content to us through the Services, you represent that you have the right to provide that content. You grant MyRed Travels a non-exclusive, worldwide, royalty-free license to use that content as reasonably necessary to operate, improve, promote, and support the Services, subject to our Privacy Policy.

Force Majeure

MyRed Travels is not responsible for failure or delay caused by events beyond our reasonable control, including weather, natural disaster, pandemic, epidemic, labor action, civil unrest, government action, supplier failure, airline disruption, airport closure, cyber incident, payment network outage, power outage, telecommunications failure, war, terrorism, or other events that materially affect travel or service delivery.

Liability Disclaimer

Travel information, prices, availability, schedules, services, and related content may contain inaccuracies, delays, or changes. To the maximum extent permitted by applicable law, the Services and related information are provided “as is” and “as available” without warranties of any kind.

To the maximum extent permitted by applicable law, MyRed Travels and its suppliers will not be liable for indirect, incidental, special, punitive, or consequential damages, loss of data, loss of profit, loss of opportunity, travel disruption, supplier failure, or expenses arising from use of the Services, delay or inability to use the Services, or products and services obtained through the Services.

Indemnification

You agree to indemnify and hold MyRed Travels harmless from losses, damages, claims, fines, costs, and expenses, including legal fees, arising out of or relating to your use of the Services, your breach of these Terms and Conditions, your violation of applicable law, your misrepresentations, or your misuse of another person’s information, documents, account, or payment method.

Termination and Access Restriction

We may suspend, revoke, or terminate your access to the Services at our discretion, including where you breach these Terms and Conditions, violate applicable policies, misuse the Services, engage in suspicious activity, or use the Services in a way that may harm MyRed Travels, our users, suppliers, or partners.

Dispute Resolution and Applicable Law

These Terms and Conditions are governed by the laws applicable in Côte d’Ivoire. The parties will first make a good-faith effort to resolve any dispute through direct communication with MyRed Travels customer support.

If a dispute cannot be resolved amicably, it may be submitted to the competent Ivorian courts or another competent authority in Côte d’Ivoire, unless a mandatory consumer-protection rule gives you another right that cannot be waived.

Changes to These Terms

MyRed Travels may update these Terms and Conditions from time to time. The most current version will supersede previous versions once posted. Continued use of the Services after changes are posted means you accept the updated Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, you may contact us at:

Last Updated: October 10, 2024